Platform

Your workspace, your vocabulary, your brand.

Custom fields, configurable sections, renamed terminology, and light/dark theming — all without writing code. Tenants own their workspace appearance and language.

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What you can do

Capabilities

Custom fields

Add text, number, date, dropdown, and multi-select fields to any record type. Fields are searchable, filterable, and reportable.

Configurable sections

Rearrange, hide, or add sections on record forms. Show what matters to your team, hide what doesn't.

Terminology override

Rename any system label — 'Incident' can become 'Ticket', 'CI' can become 'Asset'. The whole UI respects the override.

Light and dark theming

System-wide light and dark mode with tenant-level default. Respects OS preference.

Tenant branding

Logo, accent color, and favicon per tenant. The portal and status page reflect tenant identity.

Related features

Knowledge Base Platform Overview

Common questions

FAQ

Yes. Custom fields are first-class — they appear in filters, search, exports, and reports alongside built-in fields.

Yes. Terminology overrides are per-tenant. One tenant can call it 'Incidents', another 'Tickets', and the UI adapts everywhere.

See ITSMx against your own compliance checklist.

30 minutes. We’ll map it to your DORA / NIS-2 / BAIT obligations.

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