Terms of Service
The binding Terms of Service have not been published. This page shows the structure of the document; every clause marked [[ to be supplied: … ]] is being drafted and reviewed by counsel. Do not rely on this page as contractual terms. For the terms that apply to an early-access evaluation, contact hello@itsmx.eu.
1. Provider
[[ to be supplied: legal entity name ]]
[[ to be supplied: postal address ]]
Commercial register: [[ to be supplied: commercial register entry, or confirmation that none applies ]]
VAT ID: [[ to be supplied: VAT ID, or confirmation that none applies ]]
E-mail: hello@itsmx.eu
2. Scope
These terms will govern use of TENSOR, the ITSM and CMDB service available at app.itsmx.eu.
[[ to be supplied: counsel-reviewed clause — scope, B2B-only use, precedence of documents ]]
3. Accounts and access
[[ to be supplied: counsel-reviewed clause — account creation, authorised users, customer responsibilities ]]
4. Fees and payment
Current list prices are published on the pricing page.
[[ to be supplied: counsel-reviewed clause — billing periods, payment terms, price changes, taxes ]]
5. Customer data and data protection
Personal data processed on the customer's behalf is governed by the Data Processing Agreement, and the third parties involved are listed on the sub-processor page.
[[ to be supplied: counsel-reviewed clause — data ownership, export on termination, confidentiality ]]
6. Availability and support
[[ to be supplied: counsel-reviewed clause — service levels, maintenance windows, support channels ]]
7. Warranties and liability
[[ to be supplied: counsel-reviewed clause — warranties, limitation of liability ]]
8. Term and termination
[[ to be supplied: counsel-reviewed clause — contract term, notice periods, termination for cause ]]
9. Changes to these terms
[[ to be supplied: counsel-reviewed clause — notice and objection procedure for changes ]]
10. Governing law and jurisdiction
[[ to be supplied: counsel-reviewed clause — governing law, place of jurisdiction ]]