Legal

Privacy Policy

DRAFT — pending operator legal review. This text has not been approved by the site operator and may change before publication.

This policy explains how personal data is processed when you visit this website (itsmx.eu) or use its contact forms. It covers the marketing website only — the TENSOR product has its own privacy documentation and data-processing agreement.

1. Controller

Haris Dizdarević (address to be added before publication)
E-mail: hello@itsmx.eu

2. Hosting and content delivery

This website is a static site served by Cloudflare (Cloudflare, Inc. / Cloudflare Germany GmbH). When you access it, Cloudflare processes connection data technically required to deliver the pages — your IP address, the requested URL, date and time, browser user-agent, and referrer — in short-lived server logs used for security (e.g. DDoS mitigation) and operation of the network. Legal basis: Art. 6(1)(f) GDPR (legitimate interest in securely and reliably delivering the website). Cloudflare participates in the EU–US Data Privacy Framework; delivery may involve Cloudflare edge locations outside the EU.

3. Analytics (only with your consent)

We use Plausible Analytics, a privacy-focused, cookie-free web-analytics service, and we load it only after you click "Accept all"in the cookie banner. If you reject or ignore the banner, no analytics script is loaded at all. Plausible does not use cookies, does not store your IP address, and does not track you across sites; we see aggregate page-view and event counts only. Legal basis: Art. 6(1)(a) GDPR (consent). Your choice is stored in your browser's local storage ("cookie-consent"); you can withdraw consent at any time by deleting this site's browser data, after which the banner will ask again.

4. Demo and access-request forms

When you submit the "Book a demo" or "Request access" form, we process the data you enter (name, work e-mail, company, and the optional fields you fill in) to respond to your request, schedule the demo, or evaluate your design-partner application, and to follow up on it. Depending on configuration, the form either opens your own e-mail client with a pre-filled message (nothing is transmitted until you send it yourself) or submits the data to our form endpoint, from which it reaches our sales inbox. Legal basis: Art. 6(1)(b) GDPR (steps prior to entering into a contract, taken at your request). We keep form submissions for as long as needed to handle your request and any resulting business relationship, and delete them when no longer required.

5. E-mail contact

If you e-mail us directly (hello@itsmx.eu, sales@itsmx.eu, support@itsmx.eu), we process your message and address to answer you. Legal basis: Art. 6(1)(b) or (f) GDPR.

6. No profiling, no sale of data

We do not use automated decision-making or profiling within the meaning of Art. 22 GDPR, and we do not sell personal data.

7. Your rights

You have the right to access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), and objection to processing based on legitimate interest (Art. 21). Where processing is based on consent, you may withdraw it at any time with effect for the future. You also have the right to lodge a complaint with a data-protection supervisory authority.

8. Changes

We will update this policy when the website's data processing changes (for example, if a newsletter service or a CRM-backed form endpoint is introduced). The current version is always available on this page.