Capture what you know. Find it when it matters.
Authored, versioned, multilingual knowledge with semantic search — surfaced to agents at triage and to end users before they raise a ticket.
Get the answer to the person before the ticket reaches your queue.
Written and versioned properly
A rich-text editor, an article state machine, and full version history. German and English translations with lineage between them.
Search that finds the answer
Full-text search across portal and agent surfaces, with a semantic-ranking pipeline (Postgres pgvector) built in. Before an end user submits a ticket, the portal suggests matching articles and records a deflection when one heads the ticket off. Agents get suggestions at triage, matched on category and linked CIs.
Knowledge that improves with use
Article ratings and analytics show what's working, what's stale, and what's lowest-rated. KCS-aligned reuse tracking and author certification keep quality rising.
Guided troubleshooting
Decision trees walk users and agents through diagnosis step by step.
A public FAQ when you want one
Publish selected articles to an anonymous, read-only FAQ on your own subdomain. Off by default, on when you choose.
Scoped to the right audience
Organize articles in an access-aware section tree, and restrict sensitive ones to specific agent groups, so the right people see the right knowledge.
Where this connects
What knowledge owners ask.
See TENSOR running on your own estate.
30 minutes, screen-shared, no slides. Bring the process you are least sure we handle and we will start there.