Capture what you know. Find it when it matters.
Authored, versioned, multilingual knowledge with semantic search — surfaced to agents at triage and to end users before they raise a ticket.
Capabilities
Written and versioned properly
A rich-text editor, an article state machine, and full version history. German and English translations with lineage between them.
Search that understands intent
Semantic search hosted in the EU — pgvector with a Nomic embedding model — finds the right article even when the words don't match. On the portal it blends full-text and semantic results, and records a deflection when an answer heads off a ticket. Agents get the same suggestions at triage.
Knowledge that improves with use
Article ratings and analytics show what's working, what's stale, and what's lowest-rated. KCS-aligned reuse tracking and author certification keep quality rising.
Guided troubleshooting
Decision trees walk users and agents through diagnosis step by step.
A public FAQ when you want one
Publish selected articles to an anonymous, read-only FAQ on your own subdomain. Off by default, on when you choose.
Scoped to the right audience
Organize articles in an access-aware section tree, and restrict sensitive ones to specific agent groups, so the right people see the right knowledge.
Related features
FAQ
See TENSOR against your own compliance checklist.
30 minutes. We’ll map it to your DORA / NIS-2 / BAIT obligations.