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Professional services

We set it up. You run it.

Implementation, migration, custom development, compliance consulting, and training — from the team that built the platform. Fixed-price where we can, transparent where we can't.

Implementation & onboarding

From first login to live operation

ITSM onboarding

Workspace, self-service portal, SLAs and business calendars configured with you, plus business rules, dashboards and the status page. Waived above 15 agents.

€1,490

Data migration

We import your CMDB items and ticket history from your current tool — ServiceNow, Jira, Freshservice, or CSV/JSON exports. Reconciliation handles duplicates; you review the exceptions.

from €1,900

Compliance consulting

Get audit-ready, not audit-surprised

We configure your regulatory toggles, set up the cascades, verify your Berechtigungskonzept export, and walk through the evidence trail — so when the auditor arrives, you're ready.

Compliance onboarding

Regulatory toggle configuration, report templates, business calendars, Berechtigungskonzept setup. For DORA, NIS-2, MaRisk/BAIT, or GDPR — any combination.

€9,900

Audit preparation

Pre-audit walkthrough: verify cascades, review exports, test the evidence trail the auditor will follow. Typically 1–2 days.

Scoped

Regulation mapping

We map your specific regulatory obligations to the platform's toggles and outputs — before you buy. Part of every compliance walkthrough.

Included in demo

Custom development

Built to your spec, on the platform

Need a workflow the standard configuration doesn't cover? A custom integration for a tool we don't have an adapter for? A tenant-specific report format? We build it — on the platform, not around it.

Custom integration (long-tail tool)€1,900 each
Custom workflow / automationScoped
Custom report or export formatScoped
Tenant-specific UI modificationsScoped
SAP implementation

Your SolMan exit, planned and executed

STMS connection, landscape mapping, SoD configuration, collision detection setup, and parallel-run support. We scope it to your estate and quote a fixed price.

  • SAP implementation — 1 landscape€9,900
  • SAP implementation — up to 3 landscapes€16,900
  • SAP implementation — up to 6 landscapes€24,900
SAP SolMan replacement →
Training

Your team, confident from day one

FormatPriceDetails
Half day (remote)€490Admin or agent training, 4 hours
Full day (remote)€890Admin or agent training, 8 hours
Full day (on-site)€1,290Plus travel at cost

What people ask before they book an engagement.

Tell us what you need. We'll scope it.

Every engagement starts with a conversation, not a contract. We'll tell you what's standard configuration and what needs services.