The ITSM and CMDB platform built for European IT teams.
Run incidents, changes, assets, and service requests on one EU-hosted platform. Turn on DORA, NIS-2, BAIT, or GDPR controls only when you need them — nothing regulatory gets in your way until you ask for it.
Connected to the stack European IT already runs
Most ITSM tools were built somewhere else, for someone else.
The auditor asks for the CMDB and you send a spreadsheet. Legal notices the service desk is hosted in Virginia. A regulation lands on your desk and the answer is a second product, or a folder of screenshots. Two options, both wrong: an enterprise platform priced for a company ten times your size, or a helpdesk with no real configuration database underneath.
TENSOR starts from the other end. The service desk and CMDB are the product. EU hosting is the default. And the regulatory work — when it comes — is already in the platform, waiting to be switched on. Nothing to migrate into. Nothing to bolt on.
Everything your service desk and your auditor need.
Incidents, problems and changes on one record model.
Triage, assign, classify and drive to resolution — with severity, state and SLA on the same record your CMDB already knows about.
Explore the service deskOne graph — from the first alert to the last CI.
Link a change to the service it touches, see which assets a problem affects, and trace impact across the estate. The service desk and the CMDB aren’t two products stitched together — they read and write the same records.
Explore the CMDBTurn it on. Not bolt it on.
Enable a regime and its controls appear on the record. Disable everything and you’re left with a clean ITSM — no compliance field an unregulated team will ever see.
See every controlEvidence auditors trust, because the log can’t quietly change.
Every business-relevant change writes one record that commits the previous record’s hash. A verifier checks the chain daily and cold-exports it to object-locked EU storage. Tampering breaks the math, visibly.
How the hash chain worksLive in 3 steps
Pick your bundle
A short wizard asks what you're subject to — or whether you're subject to nothing — and provisions from one of four presets: Financial EU, Critical Infrastructure, EU SMB, or fully custom.
Bring in your estate
Import configuration items, connect your tools (Microsoft 365, Datadog, PagerDuty, Intune, and more), and route tickets to the right teams.
Run your operation
Work incidents and changes, watch SLAs, and produce regulatory reports on demand — if and when you need them.
Answers before you ask
See TENSOR on your own estate.
30 minutes on the service desk and the CMDB — and the compliance toggles too, if any of them apply to you. Bring the requirement your current tool can't answer.