NewEU-hosted ITSM + CMDB, now in early access

The ITSM and CMDB platform built for European IT teams.

Run incidents, changes, assets, and service requests on one EU-hosted platform. Turn on DORA, NIS-2, BAIT, or GDPR controls only when you need them — nothing regulatory gets in your way until you ask for it.

Request a demo See how it works

Hosted in the EU (Hetzner)Schema-per-tenant isolationHash-chained audit log

Service Desk

Incidents

Unplanned interruptions or quality degradations. Triage, assign, classify (DORA / NIS-2), drive to resolution.

New incident

SLA at-riskReview

On your queue

My open

Assigned to you

Unassigned

Need a triage owner

DORA / NIS-2Reportable

Major or significant

All + Add filter

Search…

IDTitleSevStateAssignee

INC-0105

Server srv-app-03 nicht erreichbar

Monitoring · Infrastruktur

SEV 1

Resolved

ABAlexander Bauer

INC-0127

VPN-Verbindung bricht ständig ab

Marcel Walter · Netzwerk

SEV 3

New

Unassigned

INC-0099

SAP-Anmeldung nicht möglich

Julian Krause · SAP

SEV 2

In progress

FWFlorian Wolf

INC-0137

Zertifikat *.acme.de läuft ab

Monitoring · Infrastruktur

SEV 2

Assigned

DNDavid Neumann

INC-0026

Outlook synchronisiert nicht

Robin Vogel · Software

SEV 3

On hold

BSBenjamin Schulz

INC-0078

Exchange-Postfach über Quota

Robin Vogel · Software

SEV 3

Resolved

DNDavid Neumann

Connected to the stack European IT already runs

Microsoft 365DatadogPagerDutyMicrosoft SentinelIntuneSlackMicrosoft TeamsEntra IDJiraOktaGrafanaZabbixMicrosoft 365DatadogPagerDutyMicrosoft SentinelIntuneSlackMicrosoft TeamsEntra IDJiraOktaGrafanaZabbix

The problem

Most ITSM tools were built somewhere else, for someone else.

Teams in Europe end up paying for one of two things: a heavyweight platform priced and shaped for large enterprises, or a lightweight helpdesk that has no real CMDB and no answer when a regulation lands on your desk. Either way, data residency is an afterthought, and compliance means bolting on a separate product or a spreadsheet.

TENSORstarts from the other end. The service desk and CMDB are the product. EU hosting is the default. And the regulatory work — when it comes — is already in the platform, waiting to be switched on.

What you get

Everything your service desk and your auditor need.

A service desk and CMDB that belong together

Incident, Problem, Change, and Service Request run on the same record model as your configuration database. Trace impact without exporting anything.

Compliance you turn on, not bolt on

DORA, NIS-2, MaRisk, BAIT, and GDPR controls ship inside the platform and stay off until you enable them.

Hosted in the EU, by design

Your data lives on EU infrastructure with EU-resident sub-processors, documented publicly. Residency is a starting condition, not an add-on.

An audit trail you can hand to an auditor

Every business-relevant change writes one tamper-evident record to an append-only, hash-chained log — retained for seven years, ten under MaRisk.

Built to fit how your team works

Rename fields, reorder forms, save your team's views — no code. Command palette and keyboard shortcuts throughout.

Connected to the stack you already run

Twelve first-party connectors — Microsoft 365, Datadog, PagerDuty, Intune, Slack, Teams — pull alerts and assets straight into records. No middleware.

The shared record model

One graph — from the first alert to the last CI.

Link a change to the service it touches, see which assets a problem affects, and trace impact across the estate. The service desk and the CMDB aren’t two products stitched together — they read and write the same records.

Explore the CMDB

Impact · outgoing dependencies7 CIs

BS-014CheckoutBusiness ServiceTier 1

depends onSVC-021Payments APIIT ServiceCritical function

runs onCI-1043checkout-svcApplicationIn use

runs onCI-0308srv-app-03ServerIn use2 CVE

connects toCI-0311pg-primary-euHANA DatabaseIn use

supplied bySUP-004Stripe Payments EUSupplier

depends onCI-0290api-gateway-euApplicationIn useEoL in 3 mo

Compliance you switch on

Turn it on. Not bolt it on.

Enable a regime and its controls appear on the record. Disable everything and you’re left with a clean ITSM — no compliance field an unregulated team will ever see.

See every control

Incident record3 controls

Summary

Priority

Assignee

Major-incident classificationDORA

ICT third-party registerDORA

Recovery time objectiveDORA

The audit chain

Evidence auditors trust, because the log can’t quietly change.

Every business-relevant change writes one record that commits the previous record’s hash. A verifier checks the chain daily and cold-exports it to object-locked EU storage. Tampering breaks the math, visibly.

Audit logChain verified · hourly

TimeActorEventHash

09:41:02DatadogAlert — p99 latency > 800 ms on api-gateway-eu9e2f…a7

09:43:10L. MoreauAcknowledged · raised to P1c4b1…3d

09:44:55CABCHG-118 approved · segregation-of-duties verified7f3a…9e

09:52:31systemCI pg-primary-eu modifieda1d8…02

10:00:00chain verifierChain re-verified · cold-exported to EU object-lockb2e0…5c

each record commits the previous record’s hash — altering one breaks the chain

How it works

Live in 3 steps

Pick your bundle

A short wizard asks what you're subject to — or whether you're subject to nothing — and provisions from one of four presets: Financial EU, Critical Infrastructure, EU SMB, or fully custom.

Bring in your estate

Import configuration items, connect your tools (Microsoft 365, Datadog, PagerDuty, Intune, and more), and route tickets to the right teams.

Run your operation

Work incidents and changes, watch SLAs, and produce regulatory reports on demand — if and when you need them.

Request a demo

Common questions

Answers before you ask

On EU infrastructure, with EU-resident sub-processors listed publicly. Data residency is a default, not an upgrade.

No. The regulatory capabilities are priced as something you add when you need them. An unregulated team runs on Core and never sees a compliance field.

Yes. The CMDB reconciles configuration items from multiple source systems — deduping and merging duplicates — and the integration framework, plus inbound email and webhook intake, connects the tools you already run.

Not yet. At this stage we run guided walkthroughs and a design-partner program rather than self-serve trials. Book a demo and we’ll show you the platform on a setup that matches your situation.

See TENSOR on your own estate.

Book a walkthrough and we'll show you the service desk, the CMDB, and — if it's relevant to you — the compliance toggles, mapped to the regulations you actually answer to.

Request a demo Talk to the team