One price. Everything on.
€39 per agent, per month, billed annually. No tiers, no feature gates. Add Compliance or SAP only if you need them.
Billed annually. Everything included. No tiers, no feature gates.
Prefer to pay monthly? That is €49 per agent per month — save 20% with annual billing.
25,000 configuration items included, then €149 per month for each additional 25,000.
Volume discounts
Published, not negotiated. Applies to the per-agent line.
| Agents | Discount | Effective rate |
|---|---|---|
| 5–24 | — | €39.00 |
| 25–49 | −10% | €35.10 |
| 50–99 | −18% | €31.98 |
| 100+ | −25% | €29.25 |
There is no version of this with less in it
Every capability below ships to every customer. The modules add regulatory and SAP scope — they do not unlock the platform.
- Incident, Problem, Change with CAB, Service Request
- CMDB with typed relationships and history
- SLAs with business calendars
- Knowledge base with multilingual search
- Major-incident war room and auto-drafted PIR
- Status page, maintenance and freeze windows
- Skills-based routing and supervisor views
- Business rules, custom reports and dashboards
- Time tracking and sentiment scoring
- Full integration platform (13 adapters)
- Semantic search, KCS, decision trees
- Hash-chained audit log
- EU hosting
- Theming and customization
- SSO + SCIM
- Unlimited free end users
25,000 configuration items included, then €149 per month per additional 25,000.
Two optional modules
Selected independently, on their own meters. Take either, both, or neither.
Compliance
Switch on only the regulations that apply. Priced per tenant.
GDPR, BetrVG works-council workflow, NIS-2 cascade, extended audit retention, Berechtigungskonzept export.
Adds DORA — Register of Information in XBRL, major-incident cascade — plus MaRisk and BAIT.
Both scopes include up to 50 agents. Above that, €6 per agent per month.
SAP
A credible replacement for SolMan ChaRM, on-prem and cloud.
| Landscapes | Per tenant / month |
|---|---|
| 1 landscape | €890 |
| Up to 3 landscapes | €1,690 |
| Up to 6 landscapes | €2,890 |
| 7+ landscapes — quoted | |
A landscape is one DEV→QAS→PRD chain. Three systems, one landscape.
- Transport requests as Changes, STMS sync
- BAIT 5 segregation of duties
- Object-level collision detection
- Landscape mapping & HANA monitoring
- USMM / SLAW license measurement
- Cloud ALM read-only bridge
What it actually costs
Three real shapes, priced line by line.
Unregulated 8-agent MSP
- 8 agents × €39.00€312
25-agent NIS-2 manufacturer, no SAP
- 25 agents × €35.10 (−10%)€877.50
- Compliance — per tenant€690
15-agent German bank IT — DORA + MaRisk, 2 SAP landscapes
- 15 agents × €39.00€585
- Compliance Financial — per tenant€1,490
- SAP — 2 landscapes€1,690
Billed annually, excl. VAT. SSO + SCIM is included for everyone.
Free for 3 agents
Enough to evaluate the platform properly.
- 3 agents, unlimited end users
- 250 configuration items
- 90-day retention
- No modules, no card
Free workspaces are opened for you once your access request is approved.
Paid plans
Where the modules and the ladder start.
- From 5 agents
- From €2,900 per year
- Every feature, plus the optional modules
- Volume discounts applied automatically
Two cohorts, priced for what they give back
Both are limited, and both carry a term lock. The discount applies to the post-ladder total, including modules — not to the per-agent line alone.
| Cohort | Slots | Discount | Term lock | In exchange for |
|---|---|---|---|---|
| Design partners | 3 | −60% | 36 months | Named logo, written case study, two reference calls per quarter, committed product feedback |
| Founding customers | 15 | −35% | 24 months | Logo rights |
Add-ons
| Add-on | Price | Notes |
|---|---|---|
| SSO + SCIM | Included | In every plan, including the free tier. |
| Dedicated database | €199 / tenant / month | Isolation beyond schema-per-tenant. |
Services & onboarding
Transparent, fixed where we can. Cohort members receive a reduced rate.
| Service | Price | What it covers |
|---|---|---|
| ITSM onboarding | €1,490 | Workspace, portal, SLAs and business calendars configured with you. Waived above 15 agents. |
| Compliance onboarding | €9,900 | Regulatory toggles, report templates, Berechtigungskonzept setup. |
| SAP implementation — 1 landscape | €9,900 | STMS connection, landscape mapping, SoD, collision detection. |
| SAP implementation — up to 3 landscapes | €16,900 | The same engagement across a wider estate. |
| SAP implementation — up to 6 landscapes | €24,900 | The same engagement across a wider estate. |
| Data migration | from €1,900 | CMDB items and ticket history, scope-based. |
| Training (half day, remote) | €490 | Admin or agent. |
| Training (full day, remote) | €890 | Admin or agent. |
| Training (full day, on-site) | €1,290 | Plus travel at cost. |
| Custom integration | €1,900 each | One adapter against a documented REST API. Breaking upstream changes billed separately. |
| Premium support | €490 / month | Faster response SLAs, named technical contact. |
Billing
- Billed annually at €39 per agent per month. Monthly billing is €49 — save 20% with annual billing.
- Free for 3 agents, with 250 configuration items and 90-day retention.
- Paid plans start at 5 agents, with a minimum annual commitment of €2,900.
- Volume discounts are published above and applied automatically — nothing to negotiate.
- End users are free and unlimited on every plan.
- Prices in EUR, excl. VAT. EU B2B reverse-charge applies.
FAQ
See the platform. Get your price.
Every number is on this page. Book a demo and we'll walk through the modules that apply to you, the landscape count that drives the SAP line, and the cohort you would qualify for.