ITIL
Major Incident
An incident with significant business impact requiring coordinated resolution beyond normal incident management. Under DORA, a major ICT-related incident must be classified against 7 RTS criteria and reported within specific timeframes.
In ITSMx
ITSMx provides a war room for major incidents with timeline, stakeholder notifications, and auto-drafted PIR. When DORA is enabled, classification and cascade timers trigger automatically.
Informational only — not legal advice.