Turn on DORA major-incident classification

This guide enables the dora_major_incident_classification regulatory toggle, which lets agents classify incidents against the DORA major-incident criteria. It is one of the 16 regulatory toggles in the toggle catalog.

Before you start. This is a sticky toggle. The first time you classify an incident as DORA major, the toggle locks on and can only be switched off later through a dual-approval request. Read why toggles are sticky first if that is new to you.

Prerequisites

• A role that grants settings.featureflags.toggle -- the platform owner and tenant administrator have it (see the role catalog).
• MFA satisfied for your session (both roles above require MFA).

Steps

1. Go to Settings -> Regulatory features.
2. Find the DORA major-incident classification toggle -- it is the dora_major_incident_classification flag, listed under the DORA regulation.
3. Enable it. The change is audited.

It can also be enabled in bulk at signup by choosing the eu_financial or regulated_eu_compliance_floor bundle -- see signup bundles.

What this commits you to

• Agents can now classify incidents as DORA major.
• The toggle defaults off and is forward-only: turning it on does not retroactively reclassify past incidents.
• Once the first incident is classified DORA major, the toggle becomes sticky. Switching it back off then requires a dual-approval request, because the regulator expects retention and reporting obligations to persist once you have produced regulated artifacts.

Verify

• The DORA classification action appears on the incident detail view.
• The audit log shows one entry for the toggle change.