Everything your service desk and your auditor need, in one record model.
ITSMx runs the core ITIL processes — Incident, Problem, Change, Service Request, SLA — over a configuration management database with typed relationships, connected by an audit-secure logging spine. EU-hosted, schema-per-tenant isolated.
Request a demoOne connected data model, not siloed tools.
Incidents link to problems, problems link to changes, changes link to CIs, CIs carry SLAs. Every record is audit-logged. Compliance reports draw from the same graph.
Built end-to-end, not stitched together.
Service Desk
Unified incident, problem, service request, and major-incident management. Human- and system-reported, skills-based routing, SLA-driven escalation.
CMDB
Typed relationships, SCD Type-2 point-in-time history, CVE and end-of-life tracking, criticality linked to business functions, bulk operations.
Change & CAB
Change calendar, freeze windows, CAB with segregation of duties, risk-based approval workflows, and full traceability from request through implementation.
Knowledge Base
Versioned, multilingual (de/en), semantic search, KCS methodology, decision trees, and public FAQ portal. Content linked to incidents and CIs.
SLA Engine
Business calendars, multi-timezone support, escalation rules, breach prediction, and SLA reporting tied to service catalog entries.
Audit & Compliance Log
Append-only, hash-chained, verified daily. Exportable as NDJSON. The evidence spine that makes the compliance features possible.
Customization & Theming
Custom fields, sections, terminology, and light/dark theming — without code. Tenants own their workspace look and vocabulary.
Connect the tools you already run.
12 first-party adapters — M365, Datadog, PagerDuty, Sentinel, Slack, Teams, AD, CrowdStrike, Tenable, Veeam, VMware, Citrix — plus SAP and a generic webhook.
See all integrationsAdd regulation when you need it.
DORA, NIS-2, MaRisk, BAIT, GDPR — all opt-in per tenant, produced from the records your team already works. Default off.
See how compliance worksSee ITSMx against your own compliance checklist.
30 minutes. We’ll map it to your DORA / NIS-2 / BAIT obligations.