Pricing
Pricing that follows what you turn on.
Per agent, per month, billed annually. Pick a base edition, add the modules you need. End users are free. Every price is published.
Per agent, per month, billed annuallyEnd users free & unlimitedPrices published — no hidden quotesEU hosting on every plan
Base editions
Core
The full service desk and CMDB for an EU IT team.
€19/ agent / month
Apply to be a design partner- Incident, Problem, Change & Service Request
- CMDB with typed relationships & history
- SLAs with business calendars & breach prediction
- Knowledge base with multilingual search
- Self-service portal — unlimited free end users
- Standard integrations (email, webhook)
- Hash-chained audit log & EU hosting
- Light/dark theming & customisation
Pro
Everything in Core, plus operational depth for production estates.
€45/ agent / month
Apply to be a design partner- Everything in Core
- Major incident war room & auto-drafted PIR
- Status page, maintenance windows, freeze windows
- Skills-based routing & supervisor views
- Business rules, custom reports, dashboards
- Time tracking & sentiment scoring
- Full integration platform (14 adapters)
- Semantic search, KCS, decision trees
Enterprise
For larger estates and stricter requirements.
Custom
Talk to us- Everything in Pro
- Customer-controlled audit signing keys
- SSO + SCIM included
- Premium support & response SLAs
- Volume pricing & custom terms
Modules — add to Core or Pro
Compliance
Switch on only the regulations that apply. Includes SSO + SCIM.
+€19
/ agent / month
- DORA, NIS-2, MaRisk, BAIT, BetrVG & GDPR toggles
- Reporting cascades (4h/72h/30d & 24h/72h/1mo)
- Register of Information (XBRL + CSV)
- Berechtigungskonzept export
- PII pseudonymisation & Works Council workflow
- Extended audit retention
- SSO + SCIM included at no extra cost
SAP
A credible replacement for SolMan ChaRM, on-prem and cloud.
+€35
/ agent / month
- Transport requests as Changes, STMS sync
- BAIT 5 segregation of duties
- Object-level collision detection
- Landscape mapping & HANA monitoring
- USMM / SLAW license measurement
- Cloud ALM read-only bridge
Bundles — the quick way in
Preconfigured combinations that match the 4 signup presets.
| Bundle | What it includes | Price | For |
|---|---|---|---|
| Service Desk | Core | €19 /agent/mo | Unregulated EU SMB |
| Service Desk Pro | Pro | €45 /agent/mo | Growing team, production |
| Regulated | Pro + Compliance | €64 /agent/mo | DORA / NIS-2 / BAIT |
| SAP | Pro + SAP | €80 /agent/mo | SAP estate, SolMan exit |
| Regulated SAP | Pro + Compliance + SAP | €99 /agent/mo | Regulated entity + SAP |
SSO + SCIM included in every bundle containing the Compliance module.
Add-ons
| Add-on | Price | Notes |
|---|---|---|
| SSO + SCIM | €249 /tenant/mo | Included free with Compliance module & Enterprise. |
| Dedicated database | from €199 /tenant/mo | Isolation beyond schema-per-tenant. |
Services & onboarding
Transparent, fixed where we can. Design partners receive a reduced rate.
| Service | Price | What it covers |
|---|---|---|
| Core onboarding | €990 | Configuration, portal, basic SLAs — remote |
| Pro onboarding | €2,490 | Rules, dashboards, status page, 1–2 integrations |
| Compliance onboarding | €4,900 | Regulatory toggles, report templates, Berechtigungskonzept setup |
| SAP module implementation | from €7,900 | STMS connection, landscape mapping, SoD, collision detection |
| Data migration | from €1,900 | CMDB items and ticket history, scope-based |
| Training — half day (remote) | €490 | Admin or agent |
| Training — full day (remote) | €890 | Admin or agent |
| Training — full day (on-site) | €1,290 | Plus travel at cost |
| Custom integration | €1,900 each | Built on the generic adapter |
| Premium support | €490 /month | Faster response SLAs, named technical contact |
Billing
- Billed annually. Monthly billing available at +25%.
- Minimum 3 agents.
- End users are free and unlimited on every plan.
- Volume discounts on the base edition for larger teams — talk to us.
- Founding-customer pricing: design partners lock their rate for 24 months.
- Prices in EUR, excl. VAT. EU B2B reverse-charge applies.
Feature comparison
Full feature list by plan
Every feature row links to its deep page. Every plan includes EU hosting and the audit log.
Design-partner program
Join the design-partner program
ITSMxis working with a small number of design partners to shape the first release. Design partners lock their rate for 24 months.
Apply to be a design partnerFAQ
Per agent, per month, billed annually. Pick a base edition — Core or Pro — and add the Compliance or SAP modules if you need them. End users are always free and unlimited.
Yes. Every subscription and service price is on this page. No "contact us to find out the number."
No. Compliance is a module you switch on. An unregulated team runs on Core or Pro and never sees a regulatory field.
No. Compliance and SAP are separate modules. Take either, both, or neither.
SSO lets your team log in with your existing company identity (Microsoft, Google, Okta) instead of a separate password. SCIM automatically creates and removes access when someone joins or leaves your directory. Regulated teams usually need both — so they're included free with the Compliance module. Everyone else can add them for €249/month.
Anyone who works tickets, manages changes, administers the CMDB, or runs reports. People who only submit requests through the portal are end users — free and uncapped.
Not yet. We run guided walkthroughs and a design-partner program rather than self-serve trials. Book a demo and we'll set it up to match your situation.
On EU infrastructure, with EU-resident sub-processors listed publicly. Data residency is a default, not an upgrade.
Yes. The CMDB reconciles configuration items from multiple source systems, and the integration framework connects the tools you already run. Migration is a fixed-scope service (from €1,900) and we cover it in your walkthrough.
See the platform. Get your price.
Book a demo and we'll walk through the plan that fits your team, your compliance needs, and your budget.