A proper service desk and CMDB, without the enterprise price tag.
Incident, Problem, Change, Service Request, SLAs, and a real configuration database — on one EU-hosted platform that's quick to set up and easy to live in.
You've outgrown the helpdesk. You don't want a second mortgage.
Shared inboxes and a basic ticket tool stop scaling the moment you need to track what's connected to what, run changes without breaking things, and prove your SLAs. The obvious upgrades are enterprise suites that take months to roll out and a specialist to run.
ITSMxgives you the ITIL processes and the CMDB that mid-size IT runs on every day, set up in a short wizard and shaped to your team without code.
Everything a mid-size IT team needs
The ITIL processes that matter
Incident, Problem, Change, and Service Request, linked to each other and to your assets. Standard, Normal, and Emergency changes with a CAB approval flow.
A CMDB that earns its keep
Track servers, applications, databases, services, suppliers, and contracts with typed relationships. Point-in-time history shows you what your estate looked like on any past date.
SLAs that reflect reality
Business calendars per team and timezone, timers that pause and resume, and breach prediction that warns you before you miss — not after.
Set up your way
Rename fields and statuses to your language, reorder forms, build the views your team works from. Light and dark themes, English and German out of the box.
Connected to your stack
Pull alerts from Datadog and PagerDuty into incidents, sync devices from Intune, work tickets from Slack or Teams, and bring in calendar and mail from Microsoft 365.
Room to grow into compliance
If a regulation ever lands on you — DORA, NIS-2, GDPR — the controls are already in the platform. Switch them on when you need them. Until then, you never see them.
Live in 3 steps
Set up in a wizard
Tell ITSMx you're running a standard, unregulated IT operation and it stays out of your way.
Load your estate
Import CIs, wire up integrations, route tickets to teams.
Run the desk
Work tickets, track SLAs, and report on how you're doing.
A platform that fits a team your size.
See the service desk and CMDB running, set up the way an SMB IT team would actually use them.