Keyboard shortcuts
The complete shortcut reference — global keys, go-to sequences, list navigation, and per-record actions.
Press Shift+? anywhere to open the in-app cheat sheet. Shortcuts are fixed by the platform (there is no rebinding), and a shortcut whose permission you lack — or whose regulatory feature flag is off — is simply absent: inert, and hidden from the palette and cheat sheet alike.
Three behaviors to know:
- Sequences like g then i must be completed within one second.
- Single-key shortcuts are inert while you type. Focus in any text field disables plain keys like a or r; modified chords like ⌘K and Escape keep working.
- Every shortcut triggers the same action as the on-screen button — same handler, same permission check, same audit event. On Windows/Linux read ⌘ as Ctrl.
Global
| Keys | Action |
|---|---|
| ⌘K | Open the command palette |
| Shift+? | Open the shortcut cheat sheet |
| [ | Toggle the sidebar between expanded and rail |
| g z | Collapse all sidebar groups |
| g q | Sign out |
| ⌘⇧M | Mark all notifications read |
Go to — g then a key
| Keys | Destination |
|---|---|
| g h | Dashboard |
| g w | My work |
| g i | Incidents |
| g p | Problems |
| g c | Changes |
| g r | Service catalog / requests |
| g m | CMDB — configuration items |
| g v | CVE tracker |
| g a | Audit log |
| g s | Settings → Regulatory features |
| g o | Out of office |
| g b | Report builder |
| g e | Time reporting |
| g n | License renewals |
| g l | License reports |
| g u | License true-up |
| g Shift+P | Patches |
| g Shift+A | AI systems (with the EU AI Act register on) |
Destinations you lack permission for do not respond — the sequence is only registered for surfaces you can open.
Lists
Active on every list view (incidents, changes, CIs, …):
| Key | Action |
|---|---|
| j / k | Focus next / previous row |
| Enter | Open the focused record |
| p | Peek — preview the focused record in a drawer |
| x | Toggle row selection |
| Shift+X | Select a range |
| / | Focus the list search |
| Escape | Clear selection / close |
With the peek drawer open, ↑/↓ step through records, Enter opens the full view, Escape closes.
On an incident
| Key | Action |
|---|---|
| a | Assign |
| r | Resolve |
| c | Comment |
| e | Edit |
| l | Link a CI |
| b | Raise a problem from this incident |
| m | Classify as DORA major (flag-gated) |
| f | Open the DORA reporting cascade (flag-gated) |
| w | Open the war room |
| d / t / u | War room: log a decision / an action item / a comms entry |
| p / s | War room: preview / send external comms (broadcast permission) |
On a change
| Key | Action |
|---|---|
| e | Edit |
| p | Approve |
| s | Schedule |
| n | Schedule a maintenance window |
| f / i | SAP: force transport import / schedule transport (SAP module) |
On a configuration item
| Key | Action |
|---|---|
| e | Edit |
| v | Record a CVE (flag-gated) |
| l | Add a relationship |
| m | Link an AI model or dataset (EU AI Act register) |
| n | Schedule a maintenance window |
The command palette
⌘K searches five things at once: actions (everything you could do here, with its key hint), pages (the full navigation, so the palette is a complete alternative to the sidebar), records by natural ID (type INC-1042 and jump), global search across incidents, problems, changes, requests, CIs, and knowledge, and — when you're inside Settings — settings by page name or configured value. Matching is deliberately prefix-based, not fuzzy, so results stay predictable.