Capture what you know. Find it when it matters.
Authored, versioned, multilingual knowledge with semantic search — surfaced to agents at triage and to end users before they raise a ticket.
Request a demoCapabilities
Written and versioned properly
A rich-text editor, an article state machine, and full version history. German and English translations with lineage between them.
Search that understands intent
Semantic search, hosted in the EU, finds the right article even when the words don't match exactly. End users get suggestions before they submit a ticket; agents get suggestions at triage.
Knowledge that improves with use
Article ratings and analytics show what's working, what's stale, and what's lowest-rated. KCS-aligned reuse tracking and author certification keep quality rising.
Guided troubleshooting
Decision trees walk users and agents through diagnosis step by step.
A public FAQ when you want one
Publish selected articles to an anonymous, read-only FAQ on your own subdomain. Off by default, on when you choose.
Related features
FAQ
See ITSMx against your own compliance checklist.
30 minutes. We’ll map it to your DORA / NIS-2 / BAIT obligations.