How settings work
The settings hub, its 14 categories, and why two administrators can see different settings pages.
Everything configurable in TENSOR lives under Settings. The hub page lists categories — Access & identity, Presentation, Service desk, Change & release, CMDB, Service catalog, Workforce, Knowledge, Communications & integration, Compliance & governance, Operations, Dashboards, and Automation — and each category drills into its pages. Your personal pages (profile, appearance, language, notifications) sit apart under a dedicated My account shortcut, so tenant configuration and personal preferences never mix.
What you see depends on who you are
Every settings page is registered once, with the permission and — where relevant — the regulatory feature flag that governs it. A page you lack permission for, or whose feature flag is off, is hidden, not disabled: it does not appear on the hub, in the sidebar, or in search. This is why a service desk supervisor and a tenant administrator see different settings surfaces, and why the SAP pages only exist once the sap_integration flag is on.
The visibility check is a courtesy for navigation only — the server enforces the same permission on every read and write, so a bookmarked URL grants nothing.
Finding a setting
Open the command palette (⌘K / Ctrl+K) from anywhere in Settings and type what you are looking for. Settings search matches on more than page names: pages that carry configured values — tenant general settings, ticket categories, SLA policies, regulatory flags — are indexed by their values too, so searching for the name of an SLA policy or a category you configured finds the page that owns it. Results show the page, its description, and its breadcrumb.
The keyboard sequence g then s jumps straight to Settings → Regulatory features from anywhere in the app.
Where to go next
- Personal settings — appearance, language, workspace defaults, notification preferences.
- Tenant customization — locale defaults, picklists, ticket fields, and the tighten-only rule.
- Notifications — routing rules, templates, and how personal preferences interact with them.
- SLA policies and business calendars — targets, warning thresholds, and the regulatory milestone clocks.
- Workflow configuration and business rules — the two automation systems.
- Regulatory features — the toggle catalog; every flag ships off.