Employee portal
Employee portal
The employee-facing front door to TENSOR for news, required acknowledgements, help, requests and colleagues.
The TENSOR Employee Portal is the front door for everyone in your company, not only for IT. It is the page an employee opens in the morning to see what is happening, to do what needs doing, to find who to ask, and to get help when something is broken.
Behind it sits the full TENSOR service management platform, but employees never have to learn that platform. They use a separate, simpler portal with its own navigation.
The portal answers four everyday questions without extra clicks:
- Know: company updates, news and events.
- Do: my requests, my issues, required acknowledgements.
- Go: quick links to the tools the company uses.
- Ask: knowledge articles, colleagues and live help.
Who uses it
| Persona | What they do in the portal |
|---|---|
| Employee (every active member of your organisation) | Reads updates and news, acknowledges mandatory policies, votes in polls, reports issues, requests services, follows their own requests, searches knowledge, finds colleagues, checks their profile and assigned devices. |
| Manager / approver | Approves or rejects service requests that need their decision, and delegates approvals while absent. |
| Portal manager / editor | Publishes company updates, events, polls and banners; curates quick links; arranges the home page; previews and schedules content. |
| Tenant administrator | Switches portal features on, sets branding, governs the people directory together with the works council, connects the company directory. |
| Compliance officer | Checks acknowledgement coverage of mandatory policies and uses the receipts as evidence. |
| Works council member | Reviews aggregated, pseudonymised information; co-determines the people directory and employee polls. |
Problems it solves
- One place instead of many tools. Employees no longer need to know which of eight tools to open: news, links, help, requests and colleagues are in one place.
- Provable policy distribution. Policies sent by email are hard to prove. A mandatory acknowledgement in the portal writes a tamper-evident receipt the moment an employee confirms it.
- Fewer status calls. Employees see the status of their own issues and requests and can reply directly, instead of calling the service desk to ask.
- Self-service first. Self-service knowledge and suggested articles solve common problems before a ticket is raised.
- Deliberate publication of people data. Nothing from the company directory becomes visible until an administrator publishes it, after the works council has agreed.
Key concepts
| Term | Meaning |
|---|---|
| Employee portal | The employee-facing part of TENSOR under /portal, with its own header navigation: Home, News & events, People, Services. |
| IT workspace | The operational TENSOR platform for service desk, IT and administrators. Staff with platform roles see an Open IT workspace link in the portal. |
| Publication | A company update or document (text and optional attachments), shown to the audience it is meant for. |
| Acknowledgement | An employee's confirmation that they have read a mandatory publication or banner. It is recorded permanently and cannot be undone. |
| Push banner | A short notice at the top of the home page, with severity Info, Warning or Critical. Some banners can be dismissed; mandatory ones cannot. |
| Poll | A short employee survey (one to five questions). Anonymous by default; results appear only after enough colleagues have answered. |
| Audience | The group of employees a piece of content is for (all employees, or specific groups). Content outside your audience is never sent to your browser. |
| Service request | A request for something (access, equipment, software), raised from the service catalogue and fulfilled by IT or another team. |
| Issue (incident) | Something that is broken. Employees report it with Report an issue and follow it in the portal. |
| My activity | Your personal overview of everything that needs your attention and everything you have requested. |
| People directory | The company directory in the portal. Only the fields the company has published are visible. |
Where to find it
| Area | Path | Purpose |
|---|---|---|
| Home | /portal | Greeting, search, quick actions, the current company update, featured stories, news, events, poll, quick links, For you, service status. |
| News & events | /portal/news | Archive of company news and the events calendar. |
| People | /portal/people | Directory, org structure, profiles, projects and the publications library. |
| Services | /portal/services | The service catalogue, common actions and helpful guides. |
| My activity | /portal/activity | Acknowledgements to do, your requests and issues, recent updates. |
| You | /portal/me | My profile and My assets. |
| Knowledge base | /portal/knowledge | Self-service articles. |
| Search | /portal/search | One search across people, knowledge, services, updates and your own requests. |
| Live chat | /portal/chat | Chat with the service desk (when switched on). |
Every portal feature sits behind its own feature flag, and all of them are off for a new tenant. A tenant administrator switches them on under Workspace settings → Regulatory features; see How it works for the full list.
In this section
Understand the portal
- How it works: how the portal fits into TENSOR, tenant isolation, core objects, integrations, background jobs, feature flags, data protection and the audit trail.
- Roles and permissions: who can do what, separation of duties and how to grant access.
- Lifecycles and processes: the states of publications, events, polls, banners, requests, issues and change proposals, the approval flow and notifications.
- Compliance: GDPR, BetrVG, DORA, NIS-2 and accessibility, and which flags you need.
Features
- Communication: the home page, company updates, mandatory acknowledgements, push banners, events and polls.
- Getting help: services and requests, reporting an issue, tracking and conversation, My activity, change proposals, the knowledge base and live chat.
- People and self-service: the people directory, org structure, projects, your profile and assets, search, notifications and approvals.
- Portal administration: the portal management dashboard, content authoring, layout, branding, the people directory and catalog items.
How-to guides
Reference
- Troubleshooting and FAQ
- Availability: what is available, partially available and planned, as of 24 September 2026.